Refund policy

Return and Refund Policy – Theresas London

1. Eligibility for Returns

Theresas London accepts returns on eligible items within 14 days of delivery. To qualify for a return:

·      The item must be unused, unwashed, and in the same condition that you received it.

·      It must be returned in the original packaging with all tags attached.

Non-returnable items include:

·      Innerwear, swimwear, and socks

·      Customized or personalized items, items altered on request or altered by the customers after purchase.

·      Special SALE items such as discounted, clearance, or gift card purchases.

2. Return Process

To initiate a return, please follow these steps:

·      Email us at contact@thersaslondon.com or WhatsApp at +44 7404 507 988 with your order number and reason for any clarifications

·      Download the Return Form from this link 

https://drive.google.com/file/d/153zIziaLFJJZpDTyoVrYwkGtamTyK96b

and complete it with your purchase details and reason for return or exchange.

·      Pack the item securely and return it within the 14-day return period to the following address:

THERESAS LONDON LIMITED
37 Woodthorne Road
Wolverhampton - WV68TU
United Kingdom
WhatsApp: 07404 507 988

·      You may choose either an exchange or a refund of the item cost.

·      Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

·      Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

·      If approved, your refund will be processed to your original payment method within 5–10 business days.

·      Shipping costs are non-refundable, unless the return is due to an error on our part.

·      If your refund is delayed or missing, please check with your bank or payment provider, and then contact us for assistance.

4. Exchanges

If you'd like to exchange an item (e.g., different size, colour, or a new item):

·      Contact us immediately upon receiving your original item to confirm availability of the desired item.

·      Return the original item in good condition.

·      Upon receiving the item, we will dispatch your exchange item.

·      Delivery charges for exchanges are to be paid by the customer.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

·      Photos of the item

·      A brief description of the issue

We’ll do our best to resolve the matter promptly.

6. Contact Us

For any questions or concerns about returns and refunds, please reach out to us:

📧 Email: contact@thersaslondon.com
📞 WhatsApp / Phone: +44 7404 507 988